Returns & Refunds Policy – Middletons Mobility Scooters UK

At Middletons Mobility Scooters, we want every customer in the UK to be completely satisfied with their purchase. Our returns and refunds policy is designed to be fair, clear, and easy to follow, ensuring a hassle-free experience when purchasing mobility scooters or accessories from us.

Whether you have bought a new or refurbished mobility scooter, we are here to support you if there are any issues with your order.

Eligibility for Returns

You may request a return if:

  • The product is faulty, damaged, or not as described

  • You received the wrong item

  • The item is unused and in original condition (for change of mind returns)

Important: All return requests must be made within 14 days of receiving your mobility scooter.

How to Request a Return

To start a return:

  1. Contact our Customer Service team at:
    Email: info@middletonsmobilityscooters.co.uk
    Phone: [Insert Phone Number]

  2. Provide your order number, details of the issue, and any supporting photos if applicable.

  3. Our team will guide you on the return process, including courier instructions and any forms needed.

Faulty or Damaged Items

If your mobility scooter arrives damaged or faulty, we will:

  • Arrange a replacement at no extra cost, or

  • Offer a full refund, including return shipping

All faulty or damaged items must be reported within 48 hours of delivery to ensure proper handling.

Change of Mind Returns

If you simply change your mind, you may return an unused product within 14 days of delivery, provided:

  • The scooter or accessory is in original packaging

  • The product has not been used or damaged

  • Delivery and collection arrangements are agreed with our team

Return shipping costs for change-of-mind returns may apply unless otherwise stated.

Refund Process

Once your return is approved and the item is received:

  • Refunds are processed within 7–10 working days

  • Refunds will be issued via the original payment method

  • You will receive email confirmation once the refund is completed

If you paid via bank transfer, refunds will be made to the same account used for payment.

Exchanges

If you wish to exchange your mobility scooter for a different model:

  • Contact our team with your order details

  • We will advise on availability and next steps

  • Any price differences will be handled before dispatch

Exchanges are treated the same as returns for faulty or unused items.

Damaged During Delivery

If your mobility scooter is damaged during delivery:

  • Do not sign for it as “received in good condition”

  • Contact our Customer Service team immediately

  • We will arrange for inspection, replacement, or refund as appropriate

All deliveries are fully insured for your protection.

Why Choose Middletons Mobility Scooters for Returns

  • Clear UK-wide returns policy

  • Fast processing of refunds and exchanges

  • Full support for new and refurbished scooters

  • Safe, insured delivery for returns

  • Customer-focused, hassle-free service

Contact Us About Returns & Refunds

For any questions about returning or exchanging a mobility scooter, contact us:

Email: info@middletonsmobilityscooters.co.uk
Phone: [Insert Phone Number]

Our team is ready to ensure your experience is smooth, safe, and stress-free.